June 28, 2026

Terms and Conditions

1. Acceptance of Terms

By downloading, installing, or using Orva ('the Service' or 'the App'), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use our service.

2. Service Description

Orva is an AI assistant application that helps clinician users manage and automate tasks on their computers, patient management system by reading, adding or updating information through screen monitoring and interaction analysis.

3. User Account

3.1 : You must create an account to use Orva.

3.2 : You are responsible for maintaining the confidentiality of your account credentials.

3.3 : You must provide accurate and complete information when creating your account.

3.4 : You are responsible for all activities that occur under your account

4. Acceptable Use

You agree not to, and not permit others to:

4.1 : Use the App for any illegal purposes.

4.2 : Attempt to gain unauthorized access to the App or its systems.

4.3 : Interfere with or disrupt the App's functionality.

4.4 : Distribute malware or other harmful code.

4.5 : Reverse engineer or attempt to extract the source code.

4.6 : Use the App to collect sensitive information without authorisation

4.7 : Use the service in any manner that could damage, disable, overburden, or impair the service or interfere with any other party's use of the service. This includes, but is not limited to, sending an excessive number of queries or using the service in a way that consumes a disproportionate amount of system resources, as determined by us in our sole discretion.

4.8 : Use any automated means, such as bots, scripts, or scrapers, to access or interact with the service in a way that is not explicitly permitted by us.

5. Intellectual Property

5.1. Orva and its original content, features, and functionality are owned by us and are protected by New Zealand copyright, trademark, and other intellectual property laws.

5.2. You may not copy, modify, distribute, sell, or lease any part of our services or included software.

6. User Content

6.1. You retain ownership of any content you create or upload to the App.

6.2. You grant Orva a license to use, store, and process your content for the purpose of providing and improving our services.

7. Subscription and Payments

7.1. Some features may require a paid subscription.

7.2. All purchases are final and non-refundable, except as required by law.

7.3. Subscription fees may change upon notice.

7.4. Cancellation of subscription must be done through your account.

7.1. Some features may require a paid subscription.

7.2 Fees. Customer will pay Orva the applicable fees in the currency and pursuant to the payment terms on the Order Form. Customer authorizes Orva, to charge Customer for all applicable fees using the payment method on the account. Fees are non-refundable except as required by law or as otherwise specifically permitted in the Agreement. If the customer’s order includes a minimum commitment, the minimum commitment amount is non-cancellable except as required by law or as otherwise specifically permitted in the terms and conditions.

7.3. Subscription fees may change upon notice.

7.4. Cancellation of subscription must be done by emailing us on help@tryorva.io

7.5 Payment. Customer will pay Orva invoices on the payment interval set forth in the invoice. Orva may suspend or terminate the Services if Fees are past due. Customer will provide complete and accurate billing and contact information to Orva.

7.6 Taxes. Fees are exclusive of taxes, which Orva, will charge as required by applicable law in connection with the Services. Orva will use the name and address as the place of supply for tax purposes. All Fees under this Agreement shall be paid in full, without any deduction or withholding for taxes, levies, duties, tariffs, or other charges of any nature imposed by any governmental authority. If any such deduction or withholding is required by law, Customer shall increase the payment to Orva that the net amount received equals the amount invoiced.

7.7. Corrections. Price changes will be effective fourteen days after they are shared or posted. Orva has the right to correct pricing errors or mistakes even after issuing an invoice or receiving payment.

7.8 Disputes. To dispute an invoice Customer must: (a) contact help@tryorva.io within thirty days of the date the disputed invoice was issued; and (b) pay all undisputed amounts. Overdue undisputed amounts may be subject to a finance charge of 1.5% of the unpaid balance per month.

8. Limitation of Liability

8.1. Orva is provided "as is" without any warranties.

8.2. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

8.3. Our total liability shall not exceed the amount you paid for the service in the past 12 months.

9. Service Modifications

9.1. We reserve the right to modify or discontinue the service at any time.

9.2. We will provide reasonable notice of any material changes.

10. Termination

10.1. We may terminate or suspend your account at any time for violations of these terms. Without limiting the foregoing, we reserve the right to suspend or terminate your account without notice if we believe, in our sole discretion, that your use of the service is excessive or imposes an unreasonable or disproportionately large load on our infrastructure.

10.2. You may terminate your account at any time by emailing us at help@tryorva.io

10.3. Upon termination, your right to use the App will immediately cease.

11. Indemnification

You agree to indemnify and hold Orva harmless from any claims resulting from your use of the service or violation of these terms.

12. Third-Party Services

12.1. The App may integrate with third-party services.

12.2. Use of third-party services is subject to their respective terms and conditions.

12.3. We are not responsible for third-party services.

13. Governing Law

These Terms shall be governed by the laws of New Zealand, without regard to its conflict of law provisions.

14. Changes to Terms

14.1. We reserve the right to modify these terms at any time.

14.2. We will notify you of any material changes via email or in-app notification.

14.3. Continued use of the App after changes constitutes acceptance of new terms.

15. Contact Information

Have questions about privacy, security, or compliance? We’re happy to talk.

Email: help@tryorva.io

Website: www.tryorva.io

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.